Tuesday, 03. September 2019, University of Phoenix, Succeess Telesales (behave like real professionals)

Success Telesales
The programme is based on the applicability of the sales methods and techniques in your daily job by identifying customer needs using the ODIR® model. This training was specifically developed upon the request of a telesales customer and caters to the needs of telesales people in IT, banking, insurance and financial services. The programme has a hands-on approach with examples of real sales situations, thus guaranteeing higher results in only a few        2 DaysWho should attend?Experienced, professional sales representatives / consultants and specialists who are intended for future telephone acquisition as well as office employees with customer contacts on the objectives: Participants know the most effective techniques and gain confidence when experiencing customer contact in service and acquisition tasks on the telephone. Course contents:

Analysis of the own behaviour when selling on the telephone
Appointments and self-management
How do I come across on the telephone?
How do I deal with objections on the telephone?
Benefit statements – or why should my telephone partner look forward to my call?
Practical training with personal feedback and the determination of the strategic focus / key learning points

Succeess Telesales (behave like real professionals)

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